Returns & refunds

RETURN AND REFUND POLICY – HUMERA JEWELLERS

At Humera Jewellers, we want you to be satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order.

Return Eligibility

- Returns may be accepted for products that arrive damaged, defective, incorrect, or significantly different from the product description, subject to verification. - Customers should report eligible issues within 48 hours of delivery and provide clear photographs or videos of the product and packaging. - Products must be returned with their original packaging, tags, accessories, and invoice, wherever applicable. - Products showing signs of use, damage caused after delivery, or alteration by the customer may not qualify for a return.

Non-Returnable Products

- Customised, personalised, or specially made-to-order jewellery may not be eligible for return unless defective, damaged, incorrect, or otherwise required by applicable law. - Products specifically marked as non-returnable will be handled according to the disclosed conditions and applicable consumer protection laws. - Hygiene-sensitive items may be subject to additional return restrictions where legally permitted.

How to Request a Return

- Contact our customer support team using the contact details on our website. - Provide your order number, reason for the return, and supporting photographs or videos. - Our team will review the request and share the return instructions if the request is approved. - Please do not ship products back before receiving return authorisation and instructions.

Refund Process

- Refunds will be initiated after the returned product is received and inspected, where a return is approved. - Approved refunds will generally be processed to the original payment method. - Processing times may vary depending on the payment provider or bank. - Shipping charges, if any, will be refunded where required by applicable law or where the return is due to an error attributable to Humera Jewellers.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within the stated reporting period. We will review the evidence and arrange an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances.

Order Cancellation

- Cancellation requests must be submitted as soon as possible. - Orders that have already been dispatched or customised may not be eligible for cancellation, subject to applicable law. - Any eligible refund for a cancelled order will be processed through the appropriate payment method.

Important Note

This policy does not limit any rights available to customers under applicable consumer protection laws. Statutory rights will prevail wherever they conflict with this policy.

For return, replacement, or refund assistance, please contact Humera Jewellers through the contact details listed on our website.