Shipping policy

SHIPPING POLICY – HUMERA JEWELLERS

At Humera Jewellers, we aim to deliver your jewellery orders safely and efficiently. This Shipping Policy explains our order processing, dispatch, delivery, and shipment-related procedures.

Order Processing

- Orders are processed after successful payment confirmation or verification of an available alternative payment method. - Processing times may vary depending on product availability, order volume, and whether an item requires special preparation. - Orders are generally processed within 1–3 business days, unless a different timeframe is mentioned on the product page or at checkout.

Shipping Locations

- We deliver to serviceable locations within India. - Delivery availability depends on the courier partner and the destination PIN code. - International shipping, if offered, will be subject to the shipping options and charges displayed at checkout.

Shipping Charges

- Shipping charges, if applicable, will be displayed during checkout before the order is placed. - Free shipping may be available on selected products or qualifying orders, as specified on the website. - Any additional charges applicable to a particular delivery will be communicated where required.

Estimated Delivery Time

- Domestic orders generally take around 3–7 business days after dispatch, depending on the destination and courier service. - Remote locations, adverse weather, public holidays, and courier delays may extend delivery times. - Estimated delivery dates are indicative and are not guaranteed unless expressly stated otherwise.

Order Tracking

Where tracking is available, customers will receive tracking details through the contact information provided at checkout. Tracking updates may take some time to appear after dispatch.

Delivery Address and Contact Details

- Customers must provide a complete and accurate shipping address, PIN code, and contact number. - Humera Jewellers is not responsible for delays caused by incorrect or incomplete address information, subject to applicable law. - If a delivery attempt fails, the courier may arrange another attempt or return the parcel according to its procedures.

Damaged, Missing, or Incorrect Shipments

Please contact us promptly if your parcel arrives damaged, contains an incorrect product, or appears to be missing items. Share your order number and clear photographs of the parcel and packaging where available so that we can investigate and assist.

Delayed or Lost Shipments

If your shipment is delayed beyond the expected delivery window, contact our customer support team. We will coordinate with the courier partner to investigate and provide an appropriate update or resolution.

Shipping Restrictions

Certain locations or products may be subject to shipping restrictions. If an order cannot be delivered to the provided destination, we will contact the customer to discuss the available options.

For shipping-related questions or delivery assistance, please contact Humera Jewellers through the contact details provided on our website.